Perspectives on banking technology.
Considered views on payments, digital channels and the systems that move money.
Practical views for banking leaders.
Short, considered articles on the decisions banks face in payments, channels and core banking.
Introducing AI Banking and Agency Banking
Two new TrustRoute solutions: AI Banking for customers, staff and risk teams, and Agency Banking to bring banking closer to every customer.
ISO 20022 migration: what banks should be planning for now
The cross-border deadline has passed, but ISO 20022 work is not finished. Where banks should focus next: data, translation, testing and operations.
Why SMS banking still reaches customers that apps cannot
Mobile apps get the attention, but SMS and USSD still reach every phone. Where SMS banking fits, how to keep it secure, and how to design it well.
Simulating the switch: certify before you go live
Testing against live ATMs, POS terminals and networks is slow and costly. How simulation-led testing reduces risk, rework and certification surprises.
Choosing a payment switch: questions to ask before the RFP
A payment switch is a decade-long decision. The questions selection committees should answer on coverage, resilience, integration, security and cost.
Launching a wallet programme: the decisions that matter most
A successful mobile wallet is a business, not just a product. The decisions on proposition, regulation, funds, agents, merchants and operations.
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