Banking, in the conversation.

Let customers check balances, receive alerts and make payments in WhatsApp, the app they already open every day.

Overview

Your customers already message on WhatsApp. WhatsApp Banking lets them bank in the same conversation, securely and in real time.

TrustRoute WhatsApp Banking connects your core banking system to the WhatsApp Business Platform. Customers chat with your institution's verified business account using guided menus or simple messages. Sensitive actions are confirmed through a secure authentication step before they reach your core.

Capabilities

Everyday banking, one message away.

Balance & Mini-Statement

Balances and recent transactions, delivered in the chat on request.

Alerts & Notifications

Real-time messages for transactions, due dates and account events.

Transfers & Bill Payments

Own-account and third-party transfers, bills and top-ups.

Guided Menus

Buttons and quick replies make every journey simple to follow.

Secure Authentication

PIN or one-time passcode confirmation for every sensitive action.

Live Agent Handover

Conversations pass smoothly to your service team when a person is needed.

How It Works

From chat to confirmation.

Message

The customer messages your verified business account.

Verify

The customer is identified and confirms with a PIN or passcode.

III

Process

The request is executed against your core banking system.

Confirm

A clear confirmation arrives in the conversation.

Support

Your team can step in whenever a customer needs help.

Questions

Frequently asked.

Do we need a WhatsApp Business account?

Yes. WhatsApp Banking runs on Meta's WhatsApp Business Platform. We help you set up and verify your institution's business account, directly or through an approved provider.

How are transactions secured?

Customers are identified by their registered number, and every sensitive action requires a PIN or one-time passcode through a secure step. All requests are logged for audit, and controls are configured to align with your security policies.

Can it run alongside SMS Banking?

Yes. Many institutions offer both: WhatsApp for smartphone users, and SMS and USSD for every phone. Both can share the same integration with your core banking system.

Are there messaging costs?

Meta charges for business messaging, with rates that vary by country and message type. We help you estimate and plan these costs during the assessment stage.

Does it work with our core banking system?

WhatsApp Banking integrates through standard interfaces such as ISO 8583, web services or database adapters. We confirm the approach for your core system during the assessment.

WhatsApp is a trademark of WhatsApp LLC. TrustRoute Technologies is not affiliated with or endorsed by Meta Platforms, Inc.

See It in Action

Request a WhatsApp Banking demonstration.

See how WhatsApp Banking would work for your customers and your systems.

Request a demo

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